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Returns

Returning an item

If you're not completely satisfied with your RockGuardZ item you may return it within 2 months of purchase, and as long as the item is not damaged or used we're happy to receive it back for a refund.

How to:

1. Put your RockGuardZ for Return in suitable packaging.

2. Print Out the Sale Details and include this with the item you are returning in a parcel.

3. Post the item back to RockGuardZ at Unit 2, Weirbrook House, Nr West Felton, Shropshire, SY11 4ES

4. We will be in touch if there are any issues or when your return has been processed.

In order to avoid customs charges please mark the outside of your package, 'RETURNED GOODS FAILED SALE'.
We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.

It can take up to 7 working days for us to receive your return, depending on which postal service you use. However, once we receive your goods, we will inspect and process them within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods.

Return shipping costs are non-refundable. If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs.